SERVICE CATEGORIES
Process Improvement
If you are wondering why your business is not meeting performance objectives or how your organization could benefit from moving to a lean operating model we can assist you by performing a lean process assessment. The lean process assessment helps our clients undertstand where they have process redundancies or duplication of effort so that they can make informed decisions regarding where they may want to invest in process improvement efforts that align to their strategic goals and objectives.
Digital Transformation
If you are wondering what your business should prioritize when it comes to digital, how digital your organization should be or how your organization could benefit by improving their digital skills we can assist you by performing a digital needs assessment. The digital needs assessment helps our clients make informed decisions regarding where they may want to invest in digital transformation initiatives that align to their strategic goals and objectives.
Training Services
If your organization is deploying a new solution or have an existing solution (that fell short of the training needs of your organization) and are wondering what training should be provided, how the training should be delivered or to whom, your organization would benefit from a training needs assessment. The training needs assessment helps our clients make informed decisions regarding where and to whom they should invest their training that align to their strategic goals and objectives of the project.
Business Architecture
If you are wondering how your business provides value to its customers. A business model articulates the vision and goals of an organization with a focus on customers and value propositions. We offer a number of modelling services that help our clients obtain a holistic view of their organization enableing them to discuss, design and invent new business models using visual thinking.
Solution Assessments
If you are undertaking a software upgrade or modernization project and want to ensure that the solution chosen meets the unique needs of your organization. A current-state assessment and FIT GAP with Options Analysis can assit you in making sound investment decisions. This service helps our clients make informed decisions on which solution will meet the requirements of their organization compared to other in class software. Providing the leadership team the opportunity to make informed decisions by selecting software that more closely aligns to the organizations strategic goals and objectives.
Process Analysis and Requirements Elicitation
If your organization is deploying a new solution and are wondering what processes are in scope, what the requirements are for each process and who has the experience to formalize the processes and related requirements. Our Process assessment and requirements elicitation services helps our clients by ensuring that their processes and related requirements are documented accurately and completely resulting in reduced scope creep.
Information Technology Service Management (ITSM)
Our ITSM consultants brings a structured approach to the ITSM practice areas. Ensuring that there is alignment with business goals, and standardization of service delivery based on budgets, resources, and results. Resulting in an improved customer experience as a result of efficiency and productivity gains, reduceds costs and risks, and improved service delivery.
Technical Writing
Our technical writers bring a structured approach to deliverables and artifacts. Using ISO standards, plain language and sound writing principles and techniques our artifacts and deliverables are easy to understand and use.